Last updated: May 19, 2025

1. Identity and Address of the Controller

Delcan Logistics, located in Laredo, Texas, and operating in Mexico, the United States, and Canada, is responsible for the processing of your personal data. For any inquiries related to this notice, you may contact us via email at info@delcanlogistics.com.

2. Personal Data We Collect

We collect the following personal data directly from you when you provide it through forms, emails, phone calls, or interactions on our website:

• Full name

• Company name

• Job title or position

• Phone number

• Email address

• Information related to requested logistics services

3. Purposes of Processing

Your personal data will be used for the following primary purposes:

• To provide the requested logistics and transportation services

• To prepare quotes and commercial proposals

• To comply with contractual obligations

• To contact you for service follow-up and customer support

Additionally, we may use your data for the following secondary purposes, which are not necessary for the requested service but help us provide better service:

• Sending promotional materials and newsletters

• Conducting customer satisfaction surveys

If you do not wish for your data to be used for these secondary purposes, you may opt out by emailing us at info@delcanlogistics.com.

4. Data Transfers

Delcan Logistics may transfer your personal data to national or international third parties in the following cases:

• To affiliated or subsidiary companies for administrative purposes

• To service providers who assist in necessary functions for service delivery

• When required by competent authorities or applicable laws

In all cases, we ensure that adequate legal and security measures are in place to protect your personal data.

5. ARCO Rights (Access, Rectification, Cancellation, and Objection)

You have the right to access your personal data, learn how it is processed, request rectification if it is inaccurate, request cancellation when it is no longer needed, and object to its processing for specific purposes.

To exercise your ARCO rights, please send a request to info@delcanlogistics.com, including the following information:

• Full name

• Clear description of the data for which you seek to exercise your ARCO rights

• Any other relevant documents that help locate your data

We will respond to your request within a maximum of 20 business days.

6. Use of Tracking Technologies

Our website uses cookies and other tracking technologies to enhance the user experience and analyze site traffic. These technologies may collect information such as your IP address, browser type, visited pages, and browsing time.

You may configure your browser to reject cookies; however, this may affect certain functionalities of the website.

7. Changes to this Privacy Notice

We reserve the right to make changes or updates to this privacy notice at any time. Any changes will be made available to the public through our website at https://delcanlogistics.com.